WASHINGTON, Aug. 21, 2024 (GLOBE NEWSWIRE) — ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that it was named a Gold Globee® Winner at the prestigious 16th Annual 2024 Golden Bridge Awards®.
The Golden Bridge Awards® honor the best in business and innovation worldwide and underscores the effectiveness of ibex Wave iX, its AI-enabled customer experience (CX) solution suite, in transforming the customer experience.
“We are pleased to be recognized by the Golden Bridge Awards® for our innovation and leadership in the CX space and the game-changing impact of our Wave iX suite of AI-powered solutions,” said ibex CEO Bob Dechant. “AI is reshaping the customer experience market and ibex is leading the way. Our next-generation CX solutions offer genuine digital transformation and advanced customer-facing self-service options that deliver more personalized, intelligent, and profitable customer interactions.”
ibex takes a solutions-driven approach to align with specific business needs and deliver real solutions for transformative outcomes. ibex Wave iX, which includes three key solution sets—AgentAI, CustomerAI, and InsightsAI, uses the latest technology to enable the next generation of AI and agent-assisted CX. Explore the full suite of ibex Wave iX solutions here.
The Golden Bridge Awards® are the world’s premier business awards program, honoring achievements and recognitions in business and innovation. Over 1,100 judges from around the world, representing a diverse array of industry experts, applied for the judging process. The awards highlight companies and individuals who are making a positive impact in their respective industries. Explore the complete list of 2024 winners here: https://globeeawards.com/innovation/winners/
“Congratulations to all the winners of the Golden Bridge Awards for your remarkable innovations and outstanding business achievements,” said San Madan, President of Globee Awards. “Your dedication to excellence and groundbreaking contributions are setting new standards and inspiring others across the globe.”
About the Globee Awards
Globee Awards are conferred in ten programs and competitions: the Globee® Awards for American Business, Globee® Awards for Artificial Intelligence, Globee® Awards for Business, Globee® Awards for Customer Excellence, Globee® Awards for Cybersecurity, Globee® Awards for Disruptors, Golden Bridge Awards®, Globee® Awards for Leadership, Globee® Awards for Technology, and the Globee® Awards for Women In Business. Learn more about the Globee Awards at https://globeeawards.com.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 30+ operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/958be878-515c-4c80-a350-a3fae63208f4
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